At MPIS Revolution LLC, we are committed to providing high-quality digital marketing and online services to our clients. However, we understand that there may be occasions where a refund or cancellation is necessary. This policy outlines the conditions under which refunds are granted for services provided by MPIS Revolution LLC.
1. Services Provided
MPIS Revolution LLC offers online services, including but not limited to SEO, social media management, content marketing, email marketing, and online advertising. Since these are intangible services, there are no physical products to return.
2. Refund Policy
Our refund policy depends on the type of service and the terms of the agreement with the client. The following conditions apply:
A. 3-Day Satisfaction Guarantee
For most of our services, if you are not satisfied with the services provided, you may request a refund within 3 days of being charged. After 3 days, no refunds will be issued for services already delivered.
- Eligibility: This satisfaction guarantee applies to initial work done within the first 3 days of service commencement. If you're not happy with the quality or progress of the services, please contact us within this period for a full refund.
B. Service-Based Refunds
- Initial Consultation Fees: Fees for initial consultations are non-refundable, as they cover the time and expertise required to assess your business needs.
- Project-Based Services: For project-based services (e.g., a one-time SEO audit or marketing campaign), refunds will only be considered if the project is canceled before substantial work has been completed. Once the project has progressed and deliverables have been provided, no refunds will be issued.
- Ongoing Services (e.g., monthly retainers): For recurring services (e.g., monthly digital marketing retainers), you may cancel future service periods, but no refunds will be provided for services already rendered or for the current billing cycle.
C. Exceptional Circumstances
In rare situations where a refund is requested after the 3-day satisfaction period due to dissatisfaction with our services, we will assess the situation on a case-by-case basis. Refunds may be granted at our discretion if:
- The service has not been delivered as described in the agreement.
- Technical issues prevented the proper delivery of services, and no reasonable solution could be provided.
- There was a failure on our part to resolve a clear service issue or meet contractual obligations.
3. Cancellation Policy
You may cancel services as follows:
- One-Time Services: Cancellations must be requested before significant work has begun to qualify for a refund. Once work has commenced, no refunds will be issued.
- Ongoing Services: If you are on a recurring service plan (such as a monthly retainer), you may cancel at any time. Cancellations will only affect future billing cycles, and no refunds will be issued for services already provided or for the current billing period.
To cancel, please contact us via email at [Insert Contact Email] or phone at [Insert Contact Number]. Cancellation requests will be processed within 5 business days.
4. Refund Process
If a refund is approved, it will be processed as follows:
- Payment Method: Refunds will be issued using the same payment method used for the original purchase.
- Processing Time: Refunds typically take between 7-10 business days to process, depending on your bank or payment provider.
5. Disputes and Resolutions
If you are dissatisfied with any aspect of our services, please contact us at [Insert Contact Email] or phone at [Insert Contact Number]. We aim to resolve all disputes promptly and fairly.
6. Data Retention and Security
Your personal data will be securely retained as long as necessary to provide our services and meet legal obligations. We take the protection of your information seriously, but no online transmission is entirely secure.
7. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
8. Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us at:
MPIS Revolution LLC
Email: info@mpisrevolutionllc.com
Phone: 1-888-852-1167
Address: PO BOX 357, City: Wylie, State : Texas, 75098